Boston

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April 15, 2015

Boston Common Hotel & Conf Center
40 Trinity Place
Boston, MA 02116



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Schedule
Registration at 8:30am (no earlier please).
Sessions begin at 9am. Day ends by 6pm.
Detailed Schedule: Accreditation & MacTech Pro

Microsoft Office Accreditation. If you register for this event, you can attend the all-new Microsoft Office Accreditation event from 2pm-6pm the day prior at no additional charge. Space is limited.




Sessions Chairs




speakers
Andy Espo, Call Andy! Macintosh Consulting
In 1988, while running a successful event production company, Andy Espo realized his business’ need for a computer system. “At that time, the only choices available were DOS and Mac,” commented Andy, “It was a pretty easy decision!” With experience in professional audio, video, theatrical lighting and scenery, Andy was determined to add the automation of his own business to his technical repertoire. As his company grew, so too did his reputation for knowing Macs. In 1998, Andy transitioned out of event production and into being the full-time, “Mac-Guy”. Now in it’s seventeenth year and with a staff of 4 Apple certified engineers, Call Andy! Macintosh Consulting retains an array of clients in the public relations, retail, legal, marketing, architecture, advertising and design sectors. Andy is a member of the Apple Consultants Network.


speakers
Leon Lincoln, Broad Institute
Leon Lincoln is a system administrator in the Broad Institute of MIT and Harvard. A former Service Desk team member, Leon has been involved in many facets of the Broad IT (BITS) Department over the years. Current responsibilities include the management of all user accounts (NIS, Active Directory and Google), the maintenance and development of several different technologies including services such as FTP Server, JAMF Casper Suite, Remote Tracker, ServiceNow, CrashPlan Appliance, Filemaker Server and Apple OS Environment. Windows, Linux administrative support along with being the Macintosh Architect for computer image deployment, JAVA related install and services on Apple platform and escalation for Service Desk Team.


speakers
Neil Ticktin, MacTech Magazine
Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 60 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.




Speakers




speakers
Allen Hancock, Watchman Monitoring, Inc.
Allen Hancock received his Bachelor's in Early Childhood Education at the University of Missouri - Columbia. This background in education keeps him coming back to MacTech. In 2000, Allen started the Mac Consulting Group, Inc: an Apple Specialist and Authorized Training Center based in Baton Rouge, Louisiana. There, he found his thrill in helping clients make the most of their computing experiences. In 2012, Allen sold the Mac Consulting Group to The Orchard, where he continues to do what he loves most: help make happy customers. Over the course of his career, he met too many people as they suffered a failing hard drive without a current backup. As a means of preventing such loss, Allen founded Watchman Monitoring, Inc. Its namesake product is a Software as a Service tool which allows service providers to address such problems before it’s too late.


speakers
Max Buxton, Call Andy! Macintosh Consulting
Max Buxton has been a full time Macintosh consultant for over fifteen years. Before working as a consultant, Max honed his troubleshooting skills working as a software tester and application engineer for computer software development companies. Upon realizing he enjoyed working with end users as much as the technology, he transitioned to system administration, supporting groups of users and refining his “consulting” chops. In the late 1990’s, Max decided to become an independent consultant and concentrate on what he enjoys most: helping Macintosh users get the most out of their systems. He’s been a peer, colleague and friend of Andy for much of that time and in 2011 joined the Call Andy! team. Since then he’s contributed his experience in systems, networking, training and general good humor to the Call Andy! brand.


speakers
Ian Blanton, TizITe Consulting
Ian is the president of Tizite Consulting. He's a technologist with extensive experience focused on, but not limited to; Apple products, Networking and Server environments. A personal hands-on philosophy, encompassing addressing individual goals or presenting to a large-scale audience. Focused on using technology to help achieve goals and help the end user excel.


speakers
Rick Lincoln, Broad Institute
Rick Lincoln is a Desktop Support Specialist for the Broad Institute of MIT and Harvard located in Cambridge MA. Rick has been with the Broad for 3 years where he is the primary Mac escalation point for the Service Desk as well as the primary VIP and Core Faculty support technician. He helps manage and support almost 1000 Macs. Rick is a Certified Casper Administrator and Certified Casper Mobile Administrator. He is also a bi-monthly presenter at a Mac users group call SMUG (Society Macintosh User Group) for the Massachusetts Medical Society. He is a Certified Casper Administrator and Certified Casper Mobile Administrator. Rick’s background also includes Strategic Partnerships in the software space which sparked an interest in getting into IT. He is known as the "tech guy" to his family and friends and enjoys spending time with his 10 month old daughter and his wife and will be celebrating their 2 year wedding anniversary in May.


speakers
Derek Braunschweiger, Call Andy! Macintosh Consulting
Originally a PC advocate, Derek Braunschweiger became a “switcher” in 2005 while attending Berklee College of Music. After quickly becoming the go-to person amongst students, he was hired by Apple Inc. in 2006 as a Genius Administrator, then transitioning to a Genius position. Using his technical and customer service skills, he led many Genius teams to attain stellar repair and customer satisfaction goals company-wide. He then moved on to the educational market, coordinating and deploying systems as well as advising system configuration for local school systems. He brings his friendly service and funny personality to those in need of assistance.


speakers
Todd Houle, Partners Healthcare
Todd Houle became involved with Macintosh computers when his family brought home an original Macintosh in 1984. Since then he has maintained active involvement in the Macintosh platform working most of his career in Higher Education. He is currently a desktop engineer at Partners Healthcare in Boston where he manages the JAMF Casper infrastructure and develops solutions for security and usability of workstations. He also provides tier 3 support for the support staff in the hospitals affiliated with Partners Healthcare.


speakers
Adam Codega, Swipely
Adam Codega has worked in IT for four years as a consultant and then systems administrator before becoming a full-time Macadmin a year ago. At Swipely, a SaaS startup in Providence, RI, he embraces the new Apple IT Model and utilizes MDM, DEP and VPP to keep his Mac infrastructure running. Like others, he also manages the service desk, IT security, and Wi-Fi, so Adam prefers to let computers do the hard work.


speakers
Andy Espo, Call Andy! Macintosh Consulting
In 1988, while running a successful event production company, Andy Espo realized his business’ need for a computer system. “At that time, the only choices available were DOS and Mac,” commented Andy, “It was a pretty easy decision!” With experience in professional audio, video, theatrical lighting and scenery, Andy was determined to add the automation of his own business to his technical repertoire. As his company grew, so too did his reputation for knowing Macs. In 1998, Andy transitioned out of event production and into being the full-time, “Mac-Guy”. Now in it’s seventeenth year and with a staff of 4 Apple certified engineers, Call Andy! Macintosh Consulting retains an array of clients in the public relations, retail, legal, marketing, architecture, advertising and design sectors. Andy is a member of the Apple Consultants Network.


speakers
Bobby Toledo, Microsoft
Bobby was first introduced to Apple in 2007 where he worked in Apple retail for 6.5 years. As a market facilitator, Bobby led trainings and in-store development for hundreds of employees in multiple stores. In 2013, Bobby transitioned to a Danish wireless speaker company as the North American Western Regional Sales Manager where he refined his sales and business acumen skills. Now, as a Microsoft Master Trainer, Bobby brings his passion for training and technology to showcase the power of Microsoft products and services.




Invest in yourself. Don't wait.





Sessions and Topics


  • Deconstructing iCloud Drive: What a Tech Must Know
    iCloud Drive had a rocky start but now has a growing loyal following. It does a great job of keeping your stuff on all of your devices. But how? The problem with "magic" solutions is, when they break you don't know how to fix them. In this session, we fix that by completely pulling apart iCloud Drive and really understanding where files are located, how backups capture the data and what can go wrong and how to fix it if they do. Be one of the only consultants in your market who really understands iCloud Drive.

  • Caching servers, DNS Tricks, and More
    It may be one of the least known benefits of OS X Server, and the one reason everyone should have at least one OS X Server on their network. Anyone who has opened the server app knows that the caching server is a no-brainer to turn on, but if you have tried to enable caching server in anything other than the simplest network, you know that getting caching server to work correctly in those environments is a bit of a headache. Come find out why you should use caching server, and how to implement it in a complicated network infrastructure, on a network with multiple VLANs or where a customer has more than one public IP address, is doing load-balancing, or other common practices. Learn from our experts how to properly set up caching server to cache only the content you want while making it all possible on virtually any network infrastructure. And, see how, once again, DNS plays an important role in your clients' network.

  • Time Machine Deep Dive, and Fitting it Into a Backup Strategy
    Every good consultant and tech knows backups are not about backup, but all about the restore. Time Machine may be an easy way to back things up, but did you know Time Machine has command line tools and special features in OS X Server? How do you know when you've outgrown Time Machine? How can Time Machine fit together with other solutions as part of an overall disaster prevention and recovery strategy? Learn not only about how to take full advantage of this powerful and simple to use backup utility, but also what the pitfalls of Time Machine are, different strategies for organizing your backups, and when third party solutions are more appropriate.

  • VPP, DEP, and Under 13: How New Apple ID Requirements Impact You and Your Clients
    Apple ID's are central to the Apple experience, despite being a sore spot for many. Over the last few years Apple has launched several programs that businesses, institutions and Apple consultants can leverage to deploy devices. It's now clear that it's time for techs who have been using work arounds to move to Apple's programs: sooner rather than later. You as a consultant will learn best practices and insight to coach and mentor your customers through this process. Are your customers may be in violation of Apple end user license agreements? It is critical that System Administrators understand and develop game plans to help clients enroll and take full advantage of Apple's programs: what they are, and who they apply to. In this session you will have a clear action plan to start implementing this for your customers: Apple's recommended processes, and the correct recommendations to your customers. Learn what you need to know to empower you or your customers to manage their iOS deployments using the appropriate programs and processes.

  • Using OS Resources to Diagnose Troubles
    Things break. As someone who supports others, that's basically your bread and butter. Here's how to maximize your efficiency and effectiveness when attempting to diagnose system troubles. Our experts understand troubleshooting. As OS X has evolved, many things have changed even while some of the methodology has stayed the same. Learn what tools to use, and how to use them, when things go horribly wrong and you are the one called in to fix them. In this session, you'll learn about the best ways to use System Console, Activity Monitor, Disk Utility, and the Recovery System -- and what their messages mean to you, and solving the problem at hand.

  • Productivity Tools: Best Practices and Uses of Microsoft Office
    You have options for productivity tools -- Apple, Google and Microsoft. What are the pros and cons of each? Do you know how to use web apps vs. applications effectively? Microsoft Office is at the core of how people work, yet many people don't know what Office for Mac, Office for iOS and Office 365 can do, let alone take advantage of it. Learn from Microsoft experts how you cannot only make the most of Office for yourself, but what you should know for those that you support.

  • Security, Viruses and Malware. It's real. It's now. You need to take it seriously.
    For many years, Apple users were safe because attacks, viruses, and malware on the Mac and iOS simply didn't exist. There were good reasons for this, some historical, some in the system, and some based on the size of the base. We've all known that this would ultimately come to an end -- and we're now at that point. These threats are real, and they are taking place now. You need to take them seriously for both your own configurations, and for those you support. Don't be in the position of your client saying "you should have been watching out for us." In this session, you'll learn about virus and malware protection, network security, password management and monitoring. And, we'll help you to understand what to do if an attack is successful.

  • Managing Your Clients To Increase Productivity and to Optimize Revenue
    Your productivity and organizational skills as a tech are as important as anything else to your effectiveness -- but it can also be the key to greater profits, revenues and responsibilities. In this session, we'll help you understand from a business/organization point of view, how to generate more revenue or provide more services, how to provide security, email reliability and spam filtering services easily, how to profit from your recommendations, and where extending life of hardware through upgrades makes sense. You'll also learn about the best ways to keep job notes, track passwords and serials, document networks and security. And, you'll learn the easiest ways to communicate to your clients and those that you support en masse, in a way that makes your life easier, not harder -- while providing better and more services. Finally, you'll learn about some of the best ways to bill clients, and track payments so that you can focus on being a tech.

  • The Professional Apple Tech's Toolbox
    As a tech, you need to not only understand how to use and support applications your user uses, but you need your own toolbox of applications, utilities, and even hardware in your "bag of tricks." This session will go over the utilities that are used regularly by some of the best techs in the business. You'll not only find out about tools that you didn't know about, but what they are for and how to use them. This session will also include a group discussion where you can share some of your knowledge and favorite tools.



Invest in yourself. Don't wait.





Sponsors


Platinum Sponsor

Microsoft Office 365



National Sponsors

Watchman Monitoring Spacer Landing Zone



Event Sponsors

ProjectWizards-Merlin-LogoFuture-Media-Concepts-Logo BMS Law Practice



Media Sponsors

MacObserver TidBITS Krypted
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CMD-CNTL-PWR AppleWorld.Today  





Registration


Benefits to signing up early?
  • You get the best pricing.
  • You can plan accordingly, including preparing questions in advance.
  • You and your peers can plan in advance to meet
  • You can prepare in advance to meet sponsors.

Invest in yourself. Don't wait. Register today.



Note: All information is approximate and projected, but it does evolve. All sessions, speakers and descriptions are subject to change at any time without notice.