March 25, 2015
1625 Post St
San Francisco, CA 94115
Registration at 8:30am (no earlier please).
Sessions begin at 9am. Day ends by 6pm.
Early Bird pricing is in effect.
Save $200 if you register now.
Microsoft Office Accreditation. If you register for this event, you can attend the all-new Microsoft Office Accreditation event from 2pm-6pm the day prior at no additional charge. Space is limited.
Arek Sokol, peercisely
Arek Sokol is Founder and CEO of peercisely, Inc., a peer-powered cloud platform dedicated to workforce creation and charity. In his former life, Arek designed, engineered, and implemented infrastructure solutions for the Apple-platform as a senior engineer at Genentech and Salesforce. Compelled to give back to his community whenever possible, Arek has been a regular speaker at conferences including MacTech, JAMF Nation, and MacIT and has co-founded macbrained.org, a well known and active SF Bay Area Mac community of 300+ admins and engineers representing hundreds of schools, startups, and enterprises.
Neil Ticktin, MacTech Magazine
Neil not only emcees the event, but oversees the session chairs and content for each MacTech event. Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech’s well known benchmarking articles on productivity applications, virtualization, and performance products.
David Ball, Command Prompt
David Ball is a Senior Consultant and co-owner at Command Prompt, which can be found in balmy Santa Barbara. He’s made a career out of supporting the Mac in business environments since 1995 after realizing that the only way to make a small fortune in working in the radio production industry is to start with a large one. In the last 19 years he’s worked with Fortune 500 companies (although, admittedly, not many of the really cool ones) and enjoyed all the inherent pleasures of supporting multiple desktop environments in an organization that consisted chiefly of very angry people who would fly all over the world and leave all their chargers, adaptors, and occasionally their devices in undisclosed locations. Thankfully, he now gets to work with a broad range of clients in the medical, industrial and creative fields who usually stay in one place. Recently he’s started working with iPad point of sale solutions in restaurant environments. Mostly this is because of all the free food.
Elliot Jordan, The Linde Group
Elliot Jordan is a senior IT consultant at the Linde Group in Berkeley, California. He has been a professional Mac geek for 15 years (and an amateur Mac geek for 15 years before that). Elliot has worked on and led projects large and small for San Francisco Bay Area companies who are in the headlines as well as those yet undiscovered. He lives with his wife Jacqueline in Oakland, California.
Andrew McDonnell, AsTech Consulting
Andrew McDonnell, Principal Security Consultant with AsTech Consulting, has over ten years of experience in information security and technology. Utilizing a unique composition of skills and expertise, Andrew has worked with numerous enterprise customers to improve application, network, and organizational security practices. Andrew has designed and deployed enterprise vulnerability management programs, embedded robust security practices into software development life cycles (SDLCs), and led the response to critical security incidents. Andrew’s work prior to AsTech included tenures with Veracode, Qualys, AppSec Consulting, and the U.S. Department of Energy.
Peter Linde, Linde Group
Peter Linde founded Linde Group in 1989. In addition to running his growing consultancy, Peter has written columns for publications such as Microtimes and has been a speaker at technology conferences in California, Boston and London. Linde Group is a Microsoft Certified Partner and a member of the Apple Consultants Network. Last year, Peter was selected to serve on the Apple Consultants Network Advisory Council.
Jack-Daniyel Strong, Strong Solutions
Jack-Daniyel Strong is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions’ sole focus is on Mac OS and iOS solutions for Small and Medium Business. When Jack isn’t coming up with Apple related solutions, he is heavily involved in helping to revitalize the surrounding community, serving as President of the Spokane Neighborhood Business Centers, Past-President of the East Spokane Business Associations, and as a member of the Greater Spokane Small Business Council. And, in his free time he sneaks in some golf and white water rafting.
Nick McSpadden, Schools of the Sacred Heart, San Francisco
Nick McSpadden is the Client Systems Manager at Schools of the Sacred Heart, San Francisco. He is in charge of the deployment of all client workstations and devices, including the faculty laptops and the school’s 1:1 iPad program. He’s used to working with different models for deployment and management of iOS devices alongside OS X devices.
Bobby Toledo, Microsoft
Bobby was first introduced to Apple in 2007 where he worked in Apple retail for 6.5 years. As a market facilitator, Bobby led trainings and in-store development for hundreds of employees in multiple stores. In 2013, Bobby transitioned to a Danish wireless speaker company as the North American Western Regional Sales Manager where he refined his sales and business acumen skills. Now, as a Microsoft Master Trainer, Bobby brings his passion for training and technology to showcase the power of Microsoft products and services.
- Deconstructing iCloud Drive: What a Tech Must Know
iCloud Drive had a rocky start but now has a growing loyal following. It does a great job of keeping your stuff on all of your devices. But how? The problem with "magic" solutions is, when they break you don't know how to fix them. In this session, we fix that by completely pulling apart iCloud Drive and really understanding where files are located, how backups capture the data and what can go wrong and how to fix it if they do. Be one of the only consultants in your market who really understands iCloud Drive.
- Caching servers, DNS Tricks, and More
It may be one of the least known benefits of OS X Server, and the one reason everyone should have at least one OS X Server on their network. Anyone who has opened the server app knows that the caching server is a no-brainer to turn on, but if you have tried to enable caching server in anything other than the simplest network, you know that getting caching server to work correctly in those environments is a bit of a headache. Come find out why you should use caching server, and how to implement it in a complicated network infrastructure, on a network with multiple VLANs or where a customer has more than one public IP address, is doing load-balancing, or other common practices. Learn from our experts how to properly set up caching server to cache only the content you want while making it all possible on virtually any network infrastructure. And, see how, once again, DNS plays an important role in your clients' network.
- Time Machine Deep Dive, and Fitting it Into a Backup Strategy
Every good consultant and tech knows backups are not about backup, but all about the restore. Time Machine may be an easy way to back things up, but did you know Time Machine has command line tools and special features in OS X Server? How do you know when you've outgrown Time Machine? How can Time Machine fit together with other solutions as part of an overall disaster prevention and recovery strategy? Learn not only about how to take full advantage of this powerful and simple to use backup utility, but also what the pitfalls of Time Machine are, different strategies for organizing your backups, and when third party solutions are more appropriate.
- VPP, DEP, and Under 13: How New Apple ID Requirements Impact You and Your Clients
Apple ID's are central to the Apple experience, despite being a sore spot for many. Over the last few years Apple has launched several programs that businesses, institutions and Apple consultants can leverage to deploy devices. It's now clear that it's time for techs who have been using work arounds to move to Apple's programs: sooner rather than later. You as a consultant will learn best practices and insight to coach and mentor your customers through this process. Are your customers may be in violation of Apple end user license agreements? It is critical that System Administrators understand and develop game plans to help clients enroll and take full advantage of Apple's programs: what they are, and who they apply to. In this session you will have a clear action plan to start implementing this for your customers: Apple's recommended processes, and the correct recommendations to your customers. Learn what you need to know to empower you or your customers to manage their iOS deployments using the appropriate programs and processes.
- Using OS Resources to Diagnose Troubles
Things break. As someone who supports others, that's basically your bread and butter. Here's how to maximize your efficiency and effectiveness when attempting to diagnose system troubles. Our experts understand troubleshooting. As OS X has evolved, many things have changed even while some of the methodology has stayed the same. Learn what tools to use, and how to use them, when things go horribly wrong and you are the one called in to fix them. In this session, you'll learn about the best ways to use System Console, Activity Monitor, Disk Utility, and the Recovery System -- and what their messages mean to you, and solving the problem at hand.
- Productivity Tools: Best Practices and Uses of Microsoft Office
You have options for productivity tools -- Apple, Google and Microsoft. What are the pros and cons of each? Do you know how to use web apps vs. applications effectively? Microsoft Office is at the core of how people work, yet many people don't know what Office for Mac, Office for iOS and Office 365 can do, let alone take advantage of it. Learn from Microsoft experts how you cannot only make the most of Office for yourself, but what you should know for those that you support.
- Security, Viruses and Malware. It's real. It's now. You need to take it seriously.
For many years, Apple users were safe because attacks, viruses, and malware on the Mac and iOS simply didn't exist. There were good reasons for this, some historical, some in the system, and some based on the size of the base. We've all known that this would ultimately come to an end -- and we're now at that point. These threats are real, and they are taking place now. You need to take them seriously for both your own configurations, and for those you support. Don't be in the position of your client saying "you should have been watching out for us." In this session, you'll learn about virus and malware protection, network security, password management and monitoring. And, we'll help you to understand what to do if an attack is successful.
- Managing Your Clients To Increase Productivity and to Optimize Revenue
Your productivity and organizational skills as a tech are as important as anything else to your effectiveness -- but it can also be the key to greater profits, revenues and responsibilities. In this session, we'll help you understand from a business/organization point of view, how to generate more revenue or provide more services, how to provide security, email reliability and spam filtering services easily, how to profit from your recommendations, and where extending life of hardware through upgrades makes sense. You'll also learn about the best ways to keep job notes, track passwords and serials, document networks and security. And, you'll learn the easiest ways to communicate to your clients and those that you support en masse, in a way that makes your life easier, not harder -- while providing better and more services. Finally, you'll learn about some of the best ways to bill clients, and track payments so that you can focus on being a tech.
- The Professional Apple Tech's Toolbox
As a tech, you need to not only understand how to use and support applications your user uses, but you need your own toolbox of applications, utilities, and even hardware in your "bag of tricks." This session will go over the utilities that are used regularly by some of the best techs in the business. You'll not only find out about tools that you didn't know about, but what they are for and how to use them. This session will also include a group discussion where you can share some of your knowledge and favorite tools.
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Note: All information is approximate and projected, but it does evolve. All sessions, speakers and descriptions are subject to change at any time without notice.