Will O’Neal, Mid-Atlantic Computer SolutionsWill has been around small business IT for his 25 years in the "real world" career. He's been dealing with Macs for more than 20 years, and he worked for a couple of other small Mac shops before starting Mid-Atlantic Computer Solutions in late 2002. Many of his customers date back to the late 90's as they have followed him from place to place.
Neil Ticktin, MacTech MagazineNeil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.
Jack-Daniyel Strong, Strong SolutionsJack-Daniyel Strong is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business. When Jack isn't coming up with Apple related solutions, he is heavily involved in helping to revitalize the surrounding community, serving as President of the Spokane Neighborhood Business Centers, Past-President of the East Spokane Business Associations, and as a member of the Greater Spokane Small Business Council. And, in his free time he sneaks in some golf and white water rafting.
Brian Best, Mac-MSP, LLCBrian Best is the founder and chairman at BestMacs, Kansas City's only managed services provider focused on Apple products, now it its 17th year. He also founded Mac-MSP - known for its Gruntwork and BlueSky products - which is now part of LogicNow, the global market leader in the delivery of integrated cloud-based IT Service Management solutions to Managed Service Providers and end user businesses. In his new role, Brian is working to make LogicNow the best in Mac support for Managed Service Providers and end user businesses. Brian is an ACTC, a long-time Apple Consultants Network member, and ACN Advisory Council emeritus. When not working his day job, he enjoys time with his wife and sons, judging BBQ competitions, and watching Chiefs football.
Ben Bass, Johns Hopkins Applied Physics LaboratoryBen has been playing with Macs since the mid 1990's, and was thrilled to discover that people would actually pay him for his hobby. He has worked as a consultant and in-house tech in New York City, Connecticut, and the Washington DC area. He is currently getting paid for his hobby by the Johns Hopkins University Applied Physics Laboratory, where he works on making sure the overall Mac experience is as smooth as possible. Ben works on lab-wide projects to make sure the Mac users are as well taken care of as possible.
Allen Hancock, Watchman Monitoring, Inc.Allen Hancock received his Bachelor's in Early Childhood Education at the University of Missouri - Columbia. This background in education keeps him coming back to MacTech. In 2000, Allen started the Mac Consulting Group, Inc: an Apple Specialist and Authorized Training Center based in Baton Rouge, Louisiana. There, he found his thrill in helping clients make the most of their computing experiences. In 2012, Allen sold the Mac Consulting Group to The Orchard, where he continues to do what he loves most: help make happy customers. Over the course of his career, he met too many people as they suffered a failing hard drive without a current backup. As a means of preventing such loss, Allen founded Watchman Monitoring, Inc. Its namesake product is a Software as a Service tool which allows service providers to address such problems before it’s too late.
LeRoy Dennison, FileWaveLeRoy is the Training and Certification Manager for FileWave. He is also an ACN member and is the president of Dennison Training & Consulting, LLC, specializing in Mac OS X & iOS Training & Consulting, Process Improvement, and Instructional Systems Design. He still supports some clients at night and on the weekends. Previously, he was the Director of the Apple and Mobility Practice, at PCM, spent roughly twelve years with Apple, and is a retired Coast Guard Master Chief (E-9).
Tom Houghton, Round Peg SolutionsTom Houghton, owner and founder of Round Peg Solutions, LLC has been working with Macs since 2001 and iOS since it’s release in 2007. Round Peg Solutions serves individuals to enterprise, covering every aspect of an Apple product’s integration into your life or work. Tom is the most certified Apple Consultant in the State of Nebraska and Iowa. His thirst for knowledge is driven by his passion for working with people. He loves to share new tips and tricks and has trained hundreds of people on Apple topics.
Daniel Griggs, cmdSecurityDaniel Griggs is the CEO and founding partner at cmdSecurity, an IT firm in the DC area specializing in Apple device security and management at scale. Before starting cmdSecurity Dan worked with various government agencies including working on the STIG, the security guidance for the Department of Defense. Dan created and maintains cmdSecurity’s Apple device security and management platform as well as continues to advise on multiple security standards.
Tom Bridge, TechnolutionaryTom Bridge is a founding partner at Technolutionary LLC, based in Washington DC. Technolutionary supports 400 users from small business to medium enterprise in a mix of Mac and PC, with a dash of Linux and a healthy serving of iOS devices. He lives in Brookland, DC, with his wife, Tiffany, their son Charlie, and their cat, Macro.
- Managing and User-Proofing Security as Malware Threat Grows
In today’s environment, users are often convinced to install software that is a security breach we are trying to prevent. Worse yet, they will "do things" that will make us all just cringe. Managing security with the growing threat of malware on both OS X and iOS, as well as managing Virus protection software, have become both more of a challenge, and more important at the same time. What does real protection look like? Does it impact the performance of the computer? What are some of the offerings out there, and how do you choose the right one?
- Mac Admins Approach to Linux Servers Administration.
You use Apple solutions, but are now finding that OS X Server may not be the best solution for many of your needs. You know you need to go to a Linux cloud host for some things. How you do bring up a LAMP server and have it feel more "Mac-like" and avoid becoming a full time Linux sysadmin? And, what the heck do you do about file servers? This session is about options available to deploy reliable server technologies in a way that extends your knowledge instead of having to re-invent yourself.
- Networking: Discover, Map and Reporting Essentials
Networks are not an option -- you depend on them everywhere. Whether it’s troubleshooting, enhancing, or a complete redesign, you need to start with understanding what you have. In so many cases, techs inherit a network and, often, the lack of documentation with it. How do you discover, map and report on your network? We’ll take a look not only at tools like nmap and snmp, but also the command line tools and utilities that come built into OS X. We’ll then look at additional open source tools and commercial products that you may want to consider.
- Backing up Cloud Servers, and Remote Storage
You know that you need to backup your client machines, or at least their data. What about all the data that you have on servers? Cloud storage? What are some of the things that you need to consider when the worst happens: your cloud provider disappears, a Sony hack, a natural disaster, or more? How you should be using tools like rsync, and mysql, in an automated fashion? What commercial products are available for you that do well with live server files and data?
- IT, Workflow and Personal Automation.
Automation. Whether you’re doing “personal automation” or workflow and IT automation, built-in tools like AppleScript and Automator make OS X a great platform to replicate processes without adding more work to your schedule. In addition, there are productivity automation tools that can extend productivity even further. In this session, we’ll go beyond the basics and show you some things that accomplish real work, in really helpful ways, by using the powerful features of OS X’s automation.
- Deploying Devices: State of the Union and How you select an MDM
As the increase of mobile devices floods into Education and Enterprise, the need for consultants to deploy iOS devices increases with it. Security, restriction, BYOD controls, information access, application and deployment, and so much more. What is the current state of Apple’s tools? Do you have to use them? What is the latest on Apple’s volume programs? What are the third party looks out there and, more importantly, how do you go about selecting or re-selecting -- because you’re revisiting the topic -- an MDM solution for your organization.
- Why every Apple tech, IT Pro and consultant should think like a MSP.
You may or may not know what an MSP is -- it’s not a common phrase in the Apple community. In large part, most Apple consultants, IT Pros, and techs already fall into the category of “Managed Service Providers.” After all, it simply means that you manage, support, or provide services; that you help determine the services someone needs; and that you do so either proactively or reactively. But, in doing all this, what are the things that you should be thinking about for your organization, or your clients, that will help you do an even better job?
- Creating the Ultimate Diagnostic Drive
Whether you’re an IT Pro, consultant, or tech, having a diagnostic drive is something that is not only something that’s required, it’s something that requires some thought. Which versions of OS X? What third party utilities? How do you handle Core Storage (and non) volumes? And more. Everyone’s situation is different, and not only are there a number of variables, there are hard limitations to contend with. This session reviews first-hand experiences and best practices for creating the most valued tool in your arsenal.
- IoT and Home Automation: What you need to know.
You're a tech, and you presumably like technology. You know that the world of “Works with Apple HomeKit” is coming your way. And, you're seeing Nest, Amazon, smart lighting, power devices, IoT and more. You may not only want to play with these technologies yourself, but people are going to ask you for guidance, recommendations, and insight. Come learn about what a smart home is, and what these technologies mean to techs and consultants — not just for yourself, but for your clients and possibly your organization.