2015 holds unique challenges for Apple techs — with many changes taking hold now, the MacTech Pro sessions line up addresses the hottest topics, with the most impact for you, the professional Apple tech.
Each MacTech Pro event has these sessions:
- Deconstructing iCloud Drive: What a Tech Must Know
iCloud Drive had a rocky start but now has a growing loyal following. It does a great job of keeping your stuff on all of your devices. But how? The problem with "magic" solutions is, when they break you don't know how to fix them. In this session, we fix that by completely pulling apart iCloud Drive and really understanding where files are located, how backups capture the data and what can go wrong and how to fix it if they do. Be one of the only consultants in your market who really understands iCloud Drive.
- Caching servers, DNS Tricks, and More
It may be one of the least known benefits of OS X Server, and the one reason everyone should have at least one OS X Server on their network. Anyone who has opened the server app knows that the caching server is a no-brainer to turn on, but if you have tried to enable caching server in anything other than the simplest network, you know that getting caching server to work correctly in those environments is a bit of a headache. Come find out why you should use caching server, and how to implement it in a complicated network infrastructure, on a network with multiple VLANs or where a customer has more than one public IP address, is doing load-balancing, or other common practices. Learn from our experts how to properly set up caching server to cache only the content you want while making it all possible on virtually any network infrastructure. And, see how, once again, DNS plays an important role in your clients' network.
- Time Machine Deep Dive, and Fitting it Into a Backup Strategy
Every good consultant and tech knows backups are not about backup, but all about the restore. Time Machine may be an easy way to back things up, but did you know Time Machine has command line tools and special features in OS X Server? How do you know when you've outgrown Time Machine? How can Time Machine fit together with other solutions as part of an overall disaster prevention and recovery strategy? Learn not only about how to take full advantage of this powerful and simple to use backup utility, but also what the pitfalls of Time Machine are, different strategies for organizing your backups, and when third party solutions are more appropriate.
- VPP, DEP, and Under 13: How New Apple ID Requirements Impact You and Your Clients
Apple ID's are central to the Apple experience, despite being a sore spot for many. Over the last few years Apple has launched several programs that businesses, institutions and Apple consultants can leverage to deploy devices. It's now clear that it's time for techs who have been using work arounds to move to Apple's programs: sooner rather than later. You as a consultant will learn best practices and insight to coach and mentor your customers through this process. Are your customers may be in violation of Apple end user license agreements? It is critical that System Administrators understand and develop game plans to help clients enroll and take full advantage of Apple's programs: what they are, and who they apply to. In this session you will have a clear action plan to start implementing this for your customers: Apple's recommended processes, and the correct recommendations to your customers. Learn what you need to know to empower you or your customers to manage their iOS deployments using the appropriate programs and processes.
- Using OS Resources to Diagnose Troubles
Things break. As someone who supports others, that's basically your bread and butter. Here's how to maximize your efficiency and effectiveness when attempting to diagnose system troubles. Our experts understand troubleshooting. As OS X has evolved, many things have changed even while some of the methodology has stayed the same. Learn what tools to use, and how to use them, when things go horribly wrong and you are the one called in to fix them. In this session, you'll learn about the best ways to use System Console, Activity Monitor, Disk Utility, and the Recovery System -- and what their messages mean to you, and solving the problem at hand.
- Productivity Tools: Best Practices and Uses of Microsoft Office
You have options for productivity tools -- Apple, Google and Microsoft. What are the pros and cons of each? Do you know how to use web apps vs. applications effectively? Microsoft Office is at the core of how people work, yet many people don't know what Office for Mac, Office for iOS and Office 365 can do, let alone take advantage of it. Learn from Microsoft experts how you cannot only make the most of Office for yourself, but what you should know for those that you support.
- Security, Viruses and Malware. It's real. It's now. You need to take it seriously.
For many years, Apple users were safe because attacks, viruses, and malware on the Mac and iOS simply didn't exist. There were good reasons for this, some historical, some in the system, and some based on the size of the base. We've all known that this would ultimately come to an end -- and we're now at that point. These threats are real, and they are taking place now. You need to take them seriously for both your own configurations, and for those you support. Don't be in the position of your client saying "you should have been watching out for us." In this session, you'll learn about virus and malware protection, network security, password management and monitoring. And, we'll help you to understand what to do if an attack is successful.
- Managing Your Clients To Increase Productivity and to Optimize Revenue
Your productivity and organizational skills as a tech are as important as anything else to your effectiveness -- but it can also be the key to greater profits, revenues and responsibilities. In this session, we'll help you understand from a business/organization point of view, how to generate more revenue or provide more services, how to provide security, email reliability and spam filtering services easily, how to profit from your recommendations, and where extending life of hardware through upgrades makes sense. You'll also learn about the best ways to keep job notes, track passwords and serials, document networks and security. And, you'll learn the easiest ways to communicate to your clients and those that you support en masse, in a way that makes your life easier, not harder -- while providing better and more services. Finally, you'll learn about some of the best ways to bill clients, and track payments so that you can focus on being a tech.
- The Professional Apple Tech's Toolbox
As a tech, you need to not only understand how to use and support applications your user uses, but you need your own toolbox of applications, utilities, and even hardware in your "bag of tricks." This session will go over the utilities that are used regularly by some of the best techs in the business. You'll not only find out about tools that you didn't know about, but what they are for and how to use them. This session will also include a group discussion where you can share some of your knowledge and favorite tools.
Special thanks to Sean Colins, and our entire curriculum council in defining these sessions.