MacTech Pro Events are the next incarnation of MacTech’s successful one-day, single-track, regional hotel-based seminars with a specific focus on the needs of professional Apple IT Pros, techs and consultants. These events are specifically designed for those that support others using Apple technologies ... including small-to-medium sized business, organization support staff, and specialized Apple consultants.
With an all new curriculum built from the ground up, the event benefits both return attendees and those that have never attended a MacTech event. Best yet, this in person event maximizes attendees chance to meet with peers, find critical vendor contacts, and foster the type of collaborative networking that the Apple community is famous for.
Included: Packed schedule. All sessions. Expert speakers. Lunch and breaks. Vendor interaction. See more (in general) about MacTech Pro, or below for this specific city's event.
More info about...
About the Event
Date: July 17, 2019
Time: All Day. See Detailed Schedule.
Registration at 8:30am
Sessions start at 9am. Day ends by 6pm.
Marriott Chicago at Medical District/UIC
625 South Ashland Avenue
Chicago IL 60607
Sessions Chair: Ben Greiner
Ben Greiner, Forget ComputersBen Greiner, President of Forget Computers, is insanely focused on elevating the power of teams using Apple technology, and has been since 1998. At Forget Computers, Ben leads a team of Apple experts on a mission to transform IT delivery worldwide, using the most intelligent tools, clear communication, compelling thought leadership and a positively fun attitude!
Jack-Daniyel Strong, Strong SolutionsJack is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, grew from a one-man consultancy into an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. JD joined the team of Watchman Monitoring two years ago to help with documentation and support. JD continues to run a small MSP in his free time.
Joshua Gray, True GroupJoshua is the Lead Network Engineer on the infrastructure team at True Group. His experience in large scale to small scale design is all about getting packets moved, networks monitored, and ensuring high client satisfaction as well as security.
Gabriel Soto, Celebration ChurchGabriel Soto is the IT Director of Celebration Church in Austin Texas with over a decade of experience in IT. He consults to non-profit organizations such as churches locally, Africa and Italy. Gabriel, his wife Jazmin, son Maxson and daughter Milana live in Austin, Texas.
Alexander Adams, Circle Technology Collective InternationalAlexander Adams is an Account Executive at CTCI. CTCI provides enterprise level IT solutions to private and public sector organizations throughout the world, and specializes in the delivery of managed services and single point of contact IT solutions. Alexander holds industry certifications from organizations including, but not limited to, CompTIA, Apple, and Cisco. Through his role as an Account Executive, he works directly with CTCI's clients to develop long term IT solutions in complex environments.
Dustin Landgraf, MacHeroDustin has been providing support to Mac users for over 15 years. He completed his Bachelor's degree in Art from Illinois State University before making the leap to systems administration and IT consulting. Dustin is part of the team at MacHero, where he designs deployment solutions and manages over 500 Apple systems at more than 40 organizations in Chicago.
Jennifer Westfall, Watchman MonitoringJennifer is a wrangler of many and a new member of the Watchman Monitoring team. From setting up websites to organizing teams with Asana, she has run her own consulting company since 2015. She recently moved from Los Angeles to the beautiful PNW (Pacific Northwest) and is proud to call herself a Cascadian.
Neil Ticktin, MacTech MagazineNeil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.
- Support Desk Systems
Managing communication with your users and your team becomes exponentially more difficult as communication methods increase. Email, phone calls, voicemail, text messages, Facebook messenger, Twitter, Slack and more continue to vie for your attention. How best to share that direct message with your team? How do you stay on message, but let everyone feel heard and in the loop? Support Desk systems with some work can become your communication hub, helping your team be more efficient, stay on message, and be in the loop. Learn how to build your process to increase your productivity, get more done, and helps your organization be more efficient, profitable, and effective while at the same time providing better serving to those that you support.
- What does "Good Wi-Fi" mean in 2019?
Wi-Fi has been known by 802.11g/n/ac, now the Wi-Fi Alliance has introduced Wi-Fi 6. We’ve had Wi-Fi around for quite some time, but we’re heading into a new era for Wi-Fi. We are rewriting the book on how to have reliable and performant Wi-Fi. In addition, Wi-Fi networks are playing more and more of a role in mobile services with that important growing as 5G, IoT and more become more prevalent. The days Wi-Fi being relatively simple are gone, and it’s the responsibility of both consultants and IT to be ready. This session will help you answer the call for “good Wi-Fi” in 2019.
- Backup Strategies for a Cloud Infrastructure
Cloud, cloud, cloud. The image is meant to convey advanced, cushy, flexible and extensible solutions. But, with all the benefits, there are some real dangers that many have just ignored. Forefront of the list is how do you create a backup strategy when everything is in the cloud? Are you currently relying on that single source provider providing cloud services to also backup your data -- mission critical or otherwise? The tools have been limited to date, but we’re finally seeing some good methodologies to backup the cloud. Come hear about the ingredients you need to know to create the right recipe for those you support.
- Continuity Planning and Their Everyday Benefits
With all that we’ve seen in recent years with disasters: fires, hurricanes, storms and more -- continuity planning is no longer a nicety, it’s a very real need. Planning for continuity also can also play into how you can be “Cyber Resilient” as part of a security plan. Continuity Planning can be daunting because there are so many ways things can go wrong, but with today’s technologies, it’s actually easier than ever. Even better, there’s daily benefits that have nothing to do with continuity or disaster. In this session, we’ll talk about how you can ensure that things can keep running when disaster strikes, and their everyday benefits.
- Swiftly Scripting the Command Line
The command line is one of the most useful tools for techs, but it can be daunting for some. And, even those that have mastered it have been looking for a way for users to benefit from their magic. Finally, we have a real solution. Apple’s Swift programming language is most widely used for iOS and macOS development in Xcode. Swift can also be used like a traditional Unix shell script. This session will cover the basics of getting started with Swift at the command line. It’s easier in a lot of ways than bash scripts, and you can now create a double clickable application for use by those you support.
- Zero Trust Networking
Security concerns are everywhere -- and the regular stream of news about breaches validates the concern. Yet despite that, 90% of small business don’t use any data protection, and when they are attacked, 60% go out of business within six months of the breach. Enterprises get this too -- but also aren’t as thorough. We understand the problem, but what’s the solution? Security needs to be simple, usable, and without getting in our way. The old mantra of “inside = trusted” is an antiquated concept as network breaches continue to soar. Zero Trust Networking (ZTN) is a more Mac like way of thinking about security -- helping to integrate security from the ground up, not bolted on after the fact. This session will lay the foundation for ZTN, and help you to understand the successful ways to protect those that rely on you.
- Realities of Mobile Warrior and iOS
With Apple’s latest introduction of the iPad Pro, what does this mean going forward for mobile users? In this session we will explore how this platform can integrate into your daily workflow and see how working with this new platform brings new concepts on storage along with opportunities to integrate parts of your business you may not be aware you can do from this new mobile computer.
- Replacing OS X Server: What are your options?
With each recent version of macOS, Apple has moved more and more of the services in OS X Server to the base macOS. Often, the technology is the same, but the user interface for these services is different and geared more towards a general use case, than what you’d like as a server. Time Machine, File Server, and even security features have all been removed from the Server App interface -- and it’s likely time for people to consider replacements. As Apple signals the sunset of OS X Server, we will cover potential replacements including open source alternatives, cloud-based services, network attached storage, Security as a Service, and/or other solutions.