Atlanta 2015






May 6, 2015

The Loudermilk Conference Center
40 Courtland Street North East
Atlanta, GA 30303

Registration is now closed.
Please consider one of these events.

Registration at 8:30am (no earlier please).
Sessions begin at 9am. Day ends by 6pm.
Detailed Schedule: Accreditation & MacTech Pro

Microsoft Office Accreditation. If you register for this event, you can attend the all-new Microsoft Office Accreditation event from 2pm-6pm the day prior at no additional charge. Space is limited.

Sessions Chairs

Tim Hassett, Appogee
Tim Hassett is the Co Founder of Appogee, a firm that focuses on delivering an Apple strategy to medium and large organizations. He has over 16 years of experience in serving enterprise clients from an Apple perspective, and collaborating with Apple to do this. More recently, Appogee has grown tremendously with its unique approach to serving corporate BYOD needs. Tim grew up in Annapolis, MD, holds a Computer Information Systems degree from High Point University, and lives in Orlando FL with his wife, identical twin baby girls, and son.

Neil Ticktin, MacTech Magazine
Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 60 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.


Phil Steen, 318, Inc.
Phil Steen is a Senior Solutions Architect at 318, Inc., a Santa Monica-based IT consulting firm focused on helping clients grow profitably through the smart use of technology. He started his career as a video editor and got into supporting Apple products while working as a Mac Genius, then moving on to 318, where he has been for almost 9 years. Phil lives in Nashville, TN with his wife and 2 daughters and enjoys working on cars and 4x4ing in his time away from technology.

LeRoy Dennison, FileWave
LeRoy is the Training and Certification Manager for FileWave. He is also an ACN member and is the president of Dennison Training & Consulting, LLC, specializing in Mac OS X & iOS Training & Consulting, Process Improvement, and Instructional Systems Design. He still supports some clients at night and on the weekends. Previously, he was the Director of the Apple and Mobility Practice, at PCM, spent roughly twelve years with Apple, and is a retired Coast Guard Master Chief (E-9).

Leon Lincoln, Broad Institute
Leon Lincoln is a system administrator in the Broad Institute of MIT and Harvard. A former Service Desk team member, Leon has been involved in many facets of the Broad IT (BITS) Department over the years. Current responsibilities include the management of all user accounts (NIS, Active Directory and Google), the maintenance and development of several different technologies including services such as FTP Server, JAMF Casper Suite, Remote Tracker, ServiceNow, CrashPlan Appliance, Filemaker Server and Apple OS Environment. Windows, Linux administrative support along with being the Macintosh Architect for computer image deployment, JAVA related install and services on Apple platform and escalation for Service Desk Team.

Joe Schram, Sparktivity
Joe's calling has always been to distill complex problems, design a clear path forward, and to create better ways of working for his colleagues and clients. This inclination led Joe to found Sparktivity in 2009 as a firm focused on finding people-first ways to to put design into action. As a natural, hands-on problem solver, a proficient communicator with proven technical ability, and as a big thinker enamored with the humanities, Joe leads Sparktivity's direction and curates its portfolio of emerging solutions. Since 2007, Joe has served North Carolina’s design community with various roles on the board of the Raleigh chapter of AIGA, the professional association for design—in 2014 he joined the Advisory Board after a two-year term as Co-President.

Daniel Sellers, Bell Techlogix
Daniel Sellers has 18 years of experience within the IT sector, including training employees of school systems, small businesses, and corporations in the use of Apple products. He is currently working at Bell Techlogix as an Apple Certified Trainer and Systems Engineer. Daniel is well known for his personable teaching style, allowing him to be an effective and enthusiastic instructor for the use of Macintosh computers, iPhones, and iPads.

Dave Bainum, RiteTech
Dave Bainum (PMP, CSM). Dave is the co-founder of RiteTech LLC (, an IT Consultancy focusing on IT Services, Internet Social Media/Videos, and Project Management for Small to Medium-Sized organizations in the Washington, DC Metropolitan Area. RiteTech is a member of the ACN, and is also a long time Microsoft, Office365, and Dell PC & SonicWall Firewall Partner. He has spoken or presented at several other IT industry events, including SMBNation, ITExpo, Microsoft’s “Partners Training Partners” Webinar(s), etc.. In his past professional lives, Dave’s worked in several senior technical and technical leadership roles for organizations of different sizes and types, including as an IT Security Administrator, and performing IT project management for large organizations, including supervising large IT Security and Identity & Access Management (I&AM) projects. When he’s not working to pay the bills, Dave greatly enjoys using Apple gear for creative purposes, such as for creating semi-professional videos and cartoons (see and His other interests include music, travel, writing, and retro-arcade games.

Brian Best, Mac-MSP, LLC
Brian Best is the founder and CEO of both BestMacs Inc and Mac-MSP LLC. In its 16th year, BestMacs is Kansas City's only managed services provider focused on Apple products. Mac-MSP builds tools for managed service providers: Gruntwork for automated maintenance and patching, and BlueSky for unparalleled remote connections. Brian is an ACTC, a long-time Apple Consultants Network member, and ACN Advisory Council emeritus. When not working his day job, he enjoys time with his wife and sons, judging BBQ competitions, and watching Chiefs football.

Lucas Acosta, Foojee
Lucas is the co-founder and CEO of Foojee, an Apple consulting and support firm based in Atlanta, Georgia. Before starting Foojee, he lead the customer training program at a local Apple Store. As a member of the Apple Consultants Network, Foojee works alongside businesses and schools to integrate Apple products into existing IT environments, offering strategic consulting, managed services, and outsourced help desk services. Lucas enjoys a good cup of coffee, running, and steak, and lives in Cumming, GA with his wife and newborn daughter.

Bobby Toledo, Microsoft
As a trainer, Bobby Toledo has worked with many professionals including Microsoft Experts, Apple Retail and corporate employees, a variety of retail staff, teachers and IT support professionals. Based in Los Angeles, Bobby travels all over the country to build and execute training content to educate technology enthusiasts and novices in a way that everyone can engage and relate to. Bobby has worked along side the Apple community since 2007 and for 6.5 years, he worked at Apple, facilitating market-wide trainings for retail with new hires, technicians, managers and also led several trainer-the-trainer programs. Today as a Microsoft Master Trainer, Bobby brings his passion for training and technology and educates on the latest content available for Office for Mac and iOS and demonstrates how Microsoft products and services can seamlessly integrate with Apple products.

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Sessions and Topics

  • Deconstructing iCloud Drive: What a Tech Must Know
    iCloud Drive had a rocky start but now has a growing loyal following. It does a great job of keeping your stuff on all of your devices. But how? The problem with "magic" solutions is, when they break you don't know how to fix them. In this session, we fix that by completely pulling apart iCloud Drive and really understanding where files are located, how backups capture the data and what can go wrong and how to fix it if they do. Be one of the only consultants in your market who really understands iCloud Drive.

  • Caching servers, DNS Tricks, and More
    It may be one of the least known benefits of OS X Server, and the one reason everyone should have at least one OS X Server on their network. Anyone who has opened the server app knows that the caching server is a no-brainer to turn on, but if you have tried to enable caching server in anything other than the simplest network, you know that getting caching server to work correctly in those environments is a bit of a headache. Come find out why you should use caching server, and how to implement it in a complicated network infrastructure, on a network with multiple VLANs or where a customer has more than one public IP address, is doing load-balancing, or other common practices. Learn from our experts how to properly set up caching server to cache only the content you want while making it all possible on virtually any network infrastructure. And, see how, once again, DNS plays an important role in your clients' network.

  • Time Machine Deep Dive, and Fitting it Into a Backup Strategy
    Every good consultant and tech knows backups are not about backup, but all about the restore. Time Machine may be an easy way to back things up, but did you know Time Machine has command line tools and special features in OS X Server? How do you know when you've outgrown Time Machine? How can Time Machine fit together with other solutions as part of an overall disaster prevention and recovery strategy? Learn not only about how to take full advantage of this powerful and simple to use backup utility, but also what the pitfalls of Time Machine are, different strategies for organizing your backups, and when third party solutions are more appropriate.

  • VPP, DEP, and Under 13: How New Apple ID Requirements Impact You and Your Clients
    Apple ID's are central to the Apple experience, despite being a sore spot for many. Over the last few years Apple has launched several programs that businesses, institutions and Apple consultants can leverage to deploy devices. It's now clear that it's time for techs who have been using work arounds to move to Apple's programs: sooner rather than later. You as a consultant will learn best practices and insight to coach and mentor your customers through this process. Are your customers may be in violation of Apple end user license agreements? It is critical that System Administrators understand and develop game plans to help clients enroll and take full advantage of Apple's programs: what they are, and who they apply to. In this session you will have a clear action plan to start implementing this for your customers: Apple's recommended processes, and the correct recommendations to your customers. Learn what you need to know to empower you or your customers to manage their iOS deployments using the appropriate programs and processes.

  • Using OS Resources to Diagnose Troubles
    Things break. As someone who supports others, that's basically your bread and butter. Here's how to maximize your efficiency and effectiveness when attempting to diagnose system troubles. Our experts understand troubleshooting. As OS X has evolved, many things have changed even while some of the methodology has stayed the same. Learn what tools to use, and how to use them, when things go horribly wrong and you are the one called in to fix them. In this session, you'll learn about the best ways to use System Console, Activity Monitor, Disk Utility, and the Recovery System -- and what their messages mean to you, and solving the problem at hand.

  • Productivity Tools: Best Practices and Uses of Microsoft Office
    You have options for productivity tools -- Apple, Google and Microsoft. What are the pros and cons of each? Do you know how to use web apps vs. applications effectively? Microsoft Office is at the core of how people work, yet many people don't know what Office for Mac, Office for iOS and Office 365 can do, let alone take advantage of it. Learn from Microsoft experts how you cannot only make the most of Office for yourself, but what you should know for those that you support.

  • Security, Viruses and Malware. It's real. It's now. You need to take it seriously.
    For many years, Apple users were safe because attacks, viruses, and malware on the Mac and iOS simply didn't exist. There were good reasons for this, some historical, some in the system, and some based on the size of the base. We've all known that this would ultimately come to an end -- and we're now at that point. These threats are real, and they are taking place now. You need to take them seriously for both your own configurations, and for those you support. Don't be in the position of your client saying "you should have been watching out for us." In this session, you'll learn about virus and malware protection, network security, password management and monitoring. And, we'll help you to understand what to do if an attack is successful.

  • Managing Your Clients To Increase Productivity and to Optimize Revenue
    Your productivity and organizational skills as a tech are as important as anything else to your effectiveness -- but it can also be the key to greater profits, revenues and responsibilities. In this session, we'll help you understand from a business/organization point of view, how to generate more revenue or provide more services, how to provide security, email reliability and spam filtering services easily, how to profit from your recommendations, and where extending life of hardware through upgrades makes sense. You'll also learn about the best ways to keep job notes, track passwords and serials, document networks and security. And, you'll learn the easiest ways to communicate to your clients and those that you support en masse, in a way that makes your life easier, not harder -- while providing better and more services. Finally, you'll learn about some of the best ways to bill clients, and track payments so that you can focus on being a tech.

  • The Professional Apple Tech's Toolbox
    As a tech, you need to not only understand how to use and support applications your user uses, but you need your own toolbox of applications, utilities, and even hardware in your "bag of tricks." This session will go over the utilities that are used regularly by some of the best techs in the business. You'll not only find out about tools that you didn't know about, but what they are for and how to use them. This session will also include a group discussion where you can share some of your knowledge and favorite tools.

Invest in yourself. Don't wait.


Platinum Sponsor

Microsoft Office 365  

National Sponsors

Watchman Monitoring Centrify  
Bushel Landing Zone  

Event Sponsors

Mac-MSP Gruntwork MacStadiumMatias
ComputerTree-LogoFuture-Media-Concepts-Logo BMS Law Practice

Media Sponsors

MacObserver TidBITS Krypted
CMD-CNTL-PWR AppleWorld.Today  


Benefits to signing up early?
  • You get the best pricing.
  • You can plan accordingly, including preparing questions in advance.
  • You and your peers can plan in advance to meet
  • You can prepare in advance to meet sponsors.

Invest in yourself. Don't wait. Register today.

Note: All information is approximate and projected, but it does evolve. All sessions, speakers and descriptions are subject to change at any time without notice.