About the Event

Date: Postponed to TBD
Time: All Day.
Registration at 8:30am
Sessions start at 9am. Day ends by 6pm.
To be announced closer to the event.

Greater New York City Area

Sessions Chair:

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Sessions Chairs

Craig Cohen, HCS Technology Group

As the President & CEO of HCS Technology Group, Craig is a creative decision maker with skills in business development, personnel and project management. He has been very successful in developing HCS’ consulting/professional services, managing software development lifecycle projects, commercial software releases, growth-oriented organizations and training for many Fortune 100 companies.

Andy Espo, Call Andy! Macintosh Consulting

In 1988, while running a successful event production company, Andy Espo realized his business’ need for a computer system. “At that time, the only choices available were DOS and Mac,” commented Andy, “It was a pretty easy decision!” With experience in professional audio, video, theatrical lighting and scenery, Andy was determined to add the automation of his own business to his technical repertoire. As his company grew, so too did his reputation for knowing Macs. In 1998, Andy transitioned out of event production and into being the full-time, “Mac-Guy”. Today, Call Andy! Macintosh Consulting retains an array of clients in the public relations, retail, legal, marketing, architecture, advertising and design sectors. Andy is a member of the Apple Consultants Network.

Neil Ticktin, MacTech Magazine

Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.


Jack-Daniyel Strong, Strong Solutions

Jack-Daniyel Strong is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business. When Jack isn't coming up with Apple related solutions, he is heavily involved in helping to revitalize the surrounding community, serving as President of the Spokane Neighborhood Business Centers, Past-President of the East Spokane Business Associations, and as a member of the Greater Spokane Small Business Council. And, in his free time he sneaks in some golf and white water rafting.

Danielle DiBella

Brian Best, Mac-MSP, LLC

Brian Best is the founder and chairman at BestMacs, Kansas City's only managed services provider focused on Apple products, now it its 17th year. He also founded Mac-MSP - known for its Gruntwork and BlueSky products - which is now part of LogicNow, the global market leader in the delivery of integrated cloud-based IT Service Management solutions to Managed Service Providers and end user businesses. In his new role, Brian is working to make LogicNow the best in Mac support for Managed Service Providers and end user businesses. Brian is an ACTC, a long-time Apple Consultants Network member, and ACN Advisory Council emeritus. When not working his day job, he enjoys time with his wife and sons, judging BBQ competitions, and watching Chiefs football.

Allen Hancock, Watchman Monitoring, Inc.

Allen Hancock received his Bachelor's in Early Childhood Education at the University of Missouri - Columbia. This background in education keeps him coming back to MacTech. In 2000, Allen started the Mac Consulting Group, Inc: an Apple Specialist and Authorized Training Center based in Baton Rouge, Louisiana. There, he found his thrill in helping clients make the most of their computing experiences. In 2012, Allen sold the Mac Consulting Group to The Orchard, where he continues to do what he loves most: help make happy customers. Over the course of his career, he met too many people as they suffered a failing hard drive without a current backup. As a means of preventing such loss, Allen founded Watchman Monitoring, Inc. Its namesake product is a Software as a Service tool which allows service providers to address such problems before it’s too late.

Leon Lincoln, Broad Institute

Leon Lincoln is a system administrator in the Broad Institute of MIT and Harvard. A former Service Desk team member, Leon has been involved in many facets of the Broad IT (BITS) Department over the years. Current responsibilities include the management of all user accounts (NIS, Active Directory and Google), the maintenance and development of several different technologies including services such as FTP Server, JAMF Casper Suite, Remote Tracker, ServiceNow, CrashPlan Appliance, Filemaker Server and Apple OS Environment. Windows, Linux administrative support along with being the Macintosh Architect for computer image deployment, JAVA related install and services on Apple platform and escalation for Service Desk Team.

Christopher Holmes, HCS Technology Group of Louisiana

Christopher Holmes is a Senior Engineer/Technical Training Specialist for HCS Technology Group. While a relative newcomer to the industry he has been delivering high quality consulting and training to customers across the south for the last eight years. Christopher has the privilege of being an Apple Professional Service Provider, Apple Certified Trainer and has served on the Apple Consultant Network Advisory Council for the last three years.

Sean Costello, Background Backup

Sean has been supporting Macs in business since 1993. Based in Ottawa, ON, Sean currently owns and manages both IronGate and Sean is also the Producer of’s live show, streaming SpaceX, NASA and ULA launches live from Cape Canaveral in Florida.

Marc Grayson, Montefiore IT

Marc Grayson has over 15 years of experience providing Macintosh support for corporate clients, small to medium-sized businesses, secondary schools, and higher-ed. His knowledge encompasses all Apple hardware. Designing and building Apple networks and teams lead him to his current position at one of New York City's leading hospitals as the Apple Product Manager.

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Sessions and Topics

  • Managing and User-Proofing Security as Malware Threat Grows In today’s environment, users are often convinced to install software that is a security breach we are trying to prevent. Worse yet, they will "do things" that will make us all just cringe. Managing security with the growing threat of malware on both OS X and iOS, as well as managing Virus protection software, have become both more of a challenge, and more important at the same time. What does real protection look like? Does it impact the performance of the computer? What are some of the offerings out there, and how do you choose the right one?

  • Mac Admins Approach to Linux Servers Administration. You use Apple solutions, but are now finding that OS X Server may not be the best solution for many of your needs. You know you need to go to a Linux cloud host for some things. How you do bring up a LAMP server and have it feel more "Mac-like" and avoid becoming a full time Linux sysadmin? And, what the heck do you do about file servers? This session is about options available to deploy reliable server technologies in a way that extends your knowledge instead of having to re-invent yourself.

  • Networking: Discover, Map and Reporting Essentials Networks are not an option -- you depend on them everywhere. Whether it’s troubleshooting, enhancing, or a complete redesign, you need to start with understanding what you have. In so many cases, techs inherit a network and, often, the lack of documentation with it. How do you discover, map and report on your network? We’ll take a look not only at tools like nmap and snmp, but also the command line tools and utilities that come built into OS X. We’ll then look at additional open source tools and commercial products that you may want to consider.

  • Backing up Cloud Servers, and Remote Storage You know that you need to backup your client machines, or at least their data. What about all the data that you have on servers? Cloud storage? What are some of the things that you need to consider when the worst happens: your cloud provider disappears, a Sony hack, a natural disaster, or more? How you should be using tools like rsync, and mysql, in an automated fashion? What commercial products are available for you that do well with live server files and data?

  • IT, Workflow and Personal Automation. Automation. Whether you’re doing “personal automation” or workflow and IT automation, built-in tools like AppleScript and Automator make OS X a great platform to replicate processes without adding more work to your schedule. In addition, there are productivity automation tools that can extend productivity even further. In this session, we’ll go beyond the basics and show you some things that accomplish real work, in really helpful ways, by using the powerful features of OS X’s automation.

  • Deploying Devices: State of the Union and How you select an MDM As the increase of mobile devices floods into Education and Enterprise, the need for consultants to deploy iOS devices increases with it. Security, restriction, BYOD controls, information access, application and deployment, and so much more. What is the current state of Apple’s tools? Do you have to use them? What is the latest on Apple’s volume programs? What are the third party looks out there and, more importantly, how do you go about selecting or re-selecting -- because you’re revisiting the topic -- an MDM solution for your organization.

  • Why every Apple tech, IT Pro and consultant should think like a MSP. You may or may not know what an MSP is -- it’s not a common phrase in the Apple community. In large part, most Apple consultants, IT Pros, and techs already fall into the category of “Managed Service Providers.” After all, it simply means that you manage, support, or provide services; that you help determine the services someone needs; and that you do so either proactively or reactively. But, in doing all this, what are the things that you should be thinking about for your organization, or your clients, that will help you do an even better job?

  • Creating the Ultimate Diagnostic Drive Whether you’re an IT Pro, consultant, or tech, having a diagnostic drive is something that is not only something that’s required, it’s something that requires some thought. Which versions of OS X? What third party utilities? How do you handle Core Storage (and non) volumes? And more. Everyone’s situation is different, and not only are there a number of variables, there are hard limitations to contend with. This session reviews first-hand experiences and best practices for creating the most valued tool in your arsenal.

  • IoT and Home Automation: What you need to know. You're a tech, and you presumably like technology. You know that the world of “Works with Apple HomeKit” is coming your way. And, you're seeing Nest, Amazon, smart lighting, power devices, IoT and more. You may not only want to play with these technologies yourself, but people are going to ask you for guidance, recommendations, and insight. Come learn about what a smart home is, and what these technologies mean to techs and consultants — not just for yourself, but for your clients and possibly your organization.

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