About MacTech Pro Events?

MacTech Pro Events are the next incarnation of MacTech’s successful one-day, single-track, regional hotel-based seminars with a specific focus on the needs of professional Apple IT Pros, techs and consultants.

These events are specifically designed for those that support others using Apple technologies ... including small-to-medium sized business, organization support staff, and specialized Apple consultants.

With an all new curriculum built from the ground up, the event benefits both return attendees and those that have never attended a MacTech event. Best yet, this in person event maximizes attendees chance to meet with peers, find critical vendor contacts, and foster the type of collaborative networking that the Apple community is famous for.

Included: Packed schedule. All sessions. Expert speakers. Lunch and breaks. Vendor interaction. See more (in general) about MacTech Pro, or below for this specific city's event.

City and Event Details

South Central


About the Event

Date: February 26, 2020
Time: All Day. See Detailed Schedule.
   Registration at 8:30am
   Sessions start at 9am. Day ends by 6pm.

Sheraton DFW Hotel
4440 W John Carpenter Fwy,
Irving TX 75063

Registration closed. Please see our other cities. if you register now. (How pricing works.)


Sessions Chairs

Neil Ticktin, MacTech

Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.


Gabriel Soto, Celebration Church

Gabriel Soto is the IT Director of Celebration Church in Austin Texas with over a decade of experience in IT. He consults to non-profit organizations such as churches locally, in Africa and Italy. Gabriel, his wife Jazmin, son Maxson and daughter Milana live in Austin, Texas.

Brian Best, SolarWinds MSP

Brian Best is the founder/CEO at BestMacs, Kansas City's only managed services provider focused on Apple products, now it its 19th year. He also founded Mac-MSP - known for Gruntwork and BlueSky - now part of SolarWinds MSP, the global market leader in the delivery of IT Service Management solutions. In that role, Brian is working on Apple support throughout the MSP product line. Brian is an ACTC, a long time Apple Consultants Network member, and ACN Advisory Council emeritus. He enjoys time with his wife and sons, judging BBQ competitions, watching Chiefs football, and driving his Tesla Model 3.

Mike Dempsey, JMD Consulting

Mike started JMD Consulting over 16 years ago as a small business IT Services firm based in Austin, Texas. He began working on Apple II computers back in 1981 and Macs in March of 1984 and has been supporting Macs for over 30 years. He has worked in retail computer stores and spent 5 years at Apple supporting Apple dealers including a short stint on the Newton support team. Currently his company provides IT services for small businesses and residential clients.

CV Rao, Lotus TechPros

CV Rao is the founder of Lotus TechPros in Houston, Texas. Lotus offers [Complete], a full-service I.T. services program for businesses, for a flat-fee. CV graduated from the University of Houston in 1986 and received UH Cougar 100 award. CV is also a graduate of Goldman Sachs 10,000 Small Businesses program. He is actively engaged in his community and professional circles. He also speaks on cyber crime and other business topics at the UH Bauer College SBDC. In his spare time, he enjoys motorcycling, autocross, and Formula 1. He's dedicated in his spiritual community and is the proud father of one daughter.

Jeff Satterwhite, Post Mod Tech

Jeff is the owner of Post Mod Tech which provides Mac IT consulting to businesses in Austin, Texas. An Apple Consultant Network member from 2001. Currently he helps companies deploy Mac and iOS solutions nationally. Jeff concedes that there are other operating systems out there but definitely prefers implementing OS X and iOS solutions.

Allan Barnwell, Austin MacWorks

Allan is experienced at supporting creative professionals using Macs. With a background in Live Broadcasting, Film Production, Web and Database Development, and more, he's been adept at creating a hassle free environment for clients of Austin MacWorks and others for the past 30 years.

Neil Ticktin, MacTech

Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.

Invest in yourself. Don't wait.

Sessions and Topics

  • Apple's Lockdown: SIP, Read Only System, GateKeeper and XProtect
    Even the most basic security concerns have exploded -- and Apple wants to have the most secure operating systems on the planet. As an IT professional or consultant, you deal with Apple’s choices and the ever more protected nature of that ecosystem every day. Where in days past, you could deploy a copy of a “perfect” system, now that “imaging” has all but gone away and Apple has moved toward a more and more protected space for its users, your job could be to fight against features and new lockdowns, a never ending battle, or you can embrace where Apple is going with processes that cooperate with the new approach. In this session, learn the recent past, the current climate and features, and then where Apple is likely headed with their lockdown of macOS, and most importantly, how you as an IT professional can meet that challenge with your processes and systems. You will learn how systems including System Integrity Protection, Read Only Systems, GateKeeper and XProtect impact your users and the administration of their systems.

  • Storage Strategy in 2020: NAS, Cloud, Hybrid, Secure
    As an Apple professional, your users’ and clients’ needs are potentially different from the needs of other OSes. The average macOS user has bigger file stores, and throughput needs. But, at the same time, Apple users have to access Windows servers. With all demands today for access, services, cloud, and even backups and sync, you need to have a storage strategy. What do you need to consider? What Windows server solutions can you use to support macOS? What disk formats do you need to support? And, how does public cloud, private cloud, and hybrid cloud take part of your strategy? Finally, but far from least important, what about uptime demands, security, encryption, regulatory compliance, and more. Come learn about a modern storage strategy using cloud and NAS and how you can make it work for those you support.

  • Security Best Practices: VPNs, Human Hardening, Trust, and More
    In today’s hyper-connected, digital world, it’s never been more important to help users and clients protect and secure their data. While some regions have passed laws that make it easier for consumers to control at least some of their data — and who gets to use it — most people live at the whim of the corporations that collect their data. And everyone lives with the very real threat of wrongdoers. Every technologist and consultant should know that only some of this work is technical in nature. Much of it, frankly, is employing common sense approaches to how and when we use our technology. Small technical and behavioral changes can result in massive security and privacy changes… either for better or worse. In this session, we’ll talk about real world VPN solutions, human hardening, the importance of who your systems trust, and do’s and don’ts. In the end, you’ll walk away with methodologies and solutions you can act on, or at least consider, for those that you support.

  • plists: The ins, the outs, the dangers
    Almost all ways one manages devices, whether directly or via an MDM or other management tool, is done in part at least via controlling and configuring the preferences and settings of a system’s plists. Preferences exist on all OS platforms and on macOS they have a .plist extension. In this session, we’ll learn about how plists are organized, how they behave, and how the multi domain system is traversed to read the different available plist files. We’ll talk about several tools which you can use to work with plist files. And, we’ll learn about the right way to see preferences and modify them. You’ll learn how a pro interacts with a system to understand the preferences assigned to a given application. We’ll explore how plist reading and interpretation can be incredibly useful for troubleshooting, configuration and reporting on systems as an administrator -- including how to create customized systems.

  • Modern Command Line: zsh, Swift & Best practices.
    Apple has made it clear that bash is no longer its preference with zsh and Swift being the future. Starting with macOS Catalina, the standard is now zsh — Z Shell. At some point in the future, bash will not be installed by default on macOS. In this session, we’ll talk about the similarities and differences of zsh and bash. We’ll cover how you can install bash on a system that doesn’t have it installed, but more importantly, we’ll highlight the new features that zsh brings to the table. We’ll also talk about best practices in zsh, and the rich community resources available. We’ll also cover Apple’s updates to Swift, and its clear direction in the future for all Apple professionals. Come learn about the modern macOS command line, and the changes that will impact those supporting others.

  • Kernel and System Extensions: What you need to know.
    macOS is changing from the inside out and it’s critical that those supporting Apple understand how the operating system works now, and how it is likely to work in the future. Knowing exactly when something fails can help you to know what process is failing, especially during start up. Apple has been warning strongly for years to stay away from writing kernel extensions — Kernel Extensions are going away, replaced by System Extensions and other system modification methods. Learn what makes a kernel extension a danger to the performance of your computer hardware (fans off, processor to full speed ahead!). Apple decided a while ago to deprecate network kernel extensions making them unsupported in Catalina, but that effort took years to accomplish. Learn what kinds of services were handled by network kernel extensions in previous versions of macOS, and how that landscape is shifting. Most importantly, learn the troubleshooting methods that give you the best chance of correcting unwanted behaviors caused by kernel extensions, system extensions, and other operating system modification tools installed by 3rd parties. As part of this exploration you will learn the practical differences between system extensions and kernel extensions and how those differences will affect how you do your work.

  • macOS Troubleshooting Tools and Tricks
    With the changes and evolution of macOS, technologists need to keep up with not only the changes but the tools for managing and troubleshooting those changes. In this session, we’ll learn about the troubleshooting and other tools that should be in your toolbox, as well as some of the best tricks and methodologies for troubleshooting and supporting systems that have gone awry.

  • Post-Event Discussion: Convergence - What's Coming? Where are the opportunities?
    If one thing is clear, technology is converging -- and areas of responsibility including telecom, connectivity, IoT, and even lighting are becoming more and more technology based. That means that they are either about to be the responsibility of IT, if not already, or will need to integrate with IT. In this discussion, sponsored by Tech Minded, we’ll talk about this convergence, what you need to watch out for, and what are the opportunities for consultants, admins and IT Pros.

Invest in yourself. Don't wait.


MacTech Pro events have carefully selected sponsors to interact with you with the most useful products and services for you, the professional Apple tech and consultant.

National Sponsors

Omni Group
Watchman Monitoring
Landing Zone


Event Sponsors

BMS Law Practice
Tech Minded