About MacTech Pro Events?

MacTech Pro Events are the next incarnation of MacTech’s successful one-day, single-track, regional hotel-based seminars with a specific focus on the needs of professional Apple IT Pros, techs and consultants. These events are specifically designed for those that support others using Apple technologies ... including small-to-medium sized business, organization support staff, and specialized Apple consultants.

With an all new curriculum built from the ground up, the event benefits both return attendees and those that have never attended a MacTech event. Best yet, this in person event maximizes attendees chance to meet with peers, find critical vendor contacts, and foster the type of collaborative networking that the Apple community is famous for.

Included: Packed schedule. All sessions. Expert speakers. Lunch and breaks. Vendor interaction. See more (in general) about MacTech Pro, or below for this specific city's event.

More info about...

City and Event Details

Washington, D.C.


About the Event

Date: May 16, 2018
Time: All Day. See Detailed Schedule.
   Registration at 8:30am
   Sessions start at 9am. Day ends by 6pm.

Westin Alexandria
400 Courthouse Square
Alexandria VA 22314

Sessions Chair: Will O'Neal

Registration Now Closed. if you register now. (How pricing works.)

Sessions Chairs

Will O’Neal, Mid-Atlantic Computer Solutions

Will has been around small business IT for his 25 years in the "real world" career. He's been dealing with Macs for more than 20 years, and he worked for a couple of other small Mac shops before starting Mid-Atlantic Computer Solutions in late 2002. Many of his customers date back to the late 90's as they have followed him from place to place.

Neil Ticktin, MacTech Magazine

Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.


Allen Hancock, Watchman Monitoring

Allen Hancock received his Bachelor's in Early Childhood Education at the University of Missouri - Columbia. In 2000, Allen started the Mac Consulting Group, Inc: an Apple Specialist, Service Provider, and Authorized Training Center. There, he found his thrill in helping clients make the most of their computing experiences. In 2010 Allen founded Watchman Monitoring to focus on finding problems before they become disasters, filling the gap between full on management and waiting for computers to fail.

Jack-Daniyel Strong, Strong Solutions

Jack is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, grew from a one-man consultancy into an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. JD joined the team of Watchman Monitoring two years ago to help with documentation and support. JD continues to run a small MSP in his free time.

Neil Ticktin, MacTech Magazine

Neil not only plays host for all MacTech events, but aids the session chairs for all MacTech events (over 100 events since 2010). Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech's well known benchmarking articles on productivity applications, virtualization, and performance products.

Avery Chipka, Circle Technology Collective International

Avery Chipka is a Senior Partner, and the Chief Security Officer at CTCI. CTCI provides enterprise level IT solutions to private and public sector organizations throughout the world, and specializes in the delivery of managed services and single point of contact IT solutions. Avery has over twenty years of experience in the Apple admin community, and has been speaking at IT and security focused events and conferences since 2002. Avery holds an extensive number of certifications from organizations including, but not limited to, DHS, FEMA, Apple, Microsoft, Cisco, Dell, Adobe, and CompTIA.

Steven Seal, Crueller Tech

Steven is an IT Consultant at Cruller Technologies based in the Richmond, Virginia Area. Having worked for Apple for several years providing solutions, and training, as well as general support and work in the Health and BioTech industries, Steven has seen so many facets of how Apple technologies are used by customers, and how to provide IT support of those uses.

Robert Hammen, Medical Science & Computing

I've been managing Macs since before the days of OS X. As a consultant, I've performed OS X and iOS integration and support for a diverse group of clients ranging from Fortune 500 companies to education to small and medium businesses. I now help deploy, manage, and secure the Mac environment for the National Center for Biotechnology Information at the National Institutes of Health. I have all of Apple's recent IT certifications and am also an Apple Certified Trainer. I also have Jamf's Certified Casper Administrator, Certified JSS Administrator, and Certified Casper Expert certifications.

Justin Esgar, ACEs Conference

Justin Esgar is a returning speaker to MacTech, having presented in Los Angeles, New York and DC over the last few years. Justin is dedicated to helping others make their businesses great. Whether through technology via his Apple Consulting agency, Virtua Computers, his conference for the business side of IT Consulting, ACEs Conference, or through his own business consulting firm, Virtua Consulting, Justin has made it his goal to help as many businesses grow as possible. Justin loves to hear stories. So make sure you tell him yours!

Andy Adkins, ICF International

Andy has been working with Mac OS, OS X, and macOS since 1990 specifically on K-12 school systems, university library systems, federal research laboratories, and consulting to startup ventures and television stations. But frankly, he'll help just about anyone who asks nicely.

Invest in yourself. Don't wait.

Sessions and Topics

  • Settings and Preferences: Reduce Headaches by doing it your way.
    As a seasoned tech, you know the setup that helps your users. There are specific settings and preferences that you may want to make sure that a specific user, or the users you support in general, are using for their systems and applications. What’s best practices for manipulating plists and launch daemons? How do you push these configurations out to your users’ computers? What are some of the most common settings to address? What are some of the options you have that can make it easier to user-proof systems?

  • Imaging is dead. No more cloning. Now what?
    The days of getting that perfect image in place, and cloning it are gone. New systems will not be able to be cloned in the way you’ve done for decades. There’s no choice moving forward but to use some type of deployment mechanism -- whether MDM, EMM, RMM, MDE or any one of the many TLAs (three-letter acronyms) that come down to solutions for managing and deploying devices. Bottom line, if you don’t get on understanding the new landscape now, you’ll be in a world of hurt as new systems are released. The good news is that Apple is finally unifying deployment schemes. Come find out why DEP is critical, your options, and what kernel extensions are all about?

  • Infrastructure and Design: IoT for Small Business and Home.
    Many people think of IoT as home automation, or appliances of the future. The reality is that IoT is so much more than that, and as the technologist responsible for supporting your users, there’s opportunity, not to mention, responsibility for you in supporting users. Best yet, as you define plans, there are incredible opportunities for not just having IoT smarten the details of our lives, but money that can be saved for your users. And, whether that’s adding to your job responsibilities as an IT Pro, or an expanded opportunity for your consultancy to profit, it’s something for you to pay attention to.

  • Group Discussion: Preparing Users for Security, Breaches.
    The people you support rely on you to keep them functioning. They don’t necessarily care about the specific technologies, they instead want to focus on what they do. What are the best ways to “have the talk” about security, and help users and decision makers to understand why security needs to be important to them? What are the things that they, the users, need to do to be a part of the solution? What training tools and security tests should you have in place? How do you get people to understand being resilient, because breaches will happen.

  • APFS: It’s here. It’s now. It’s different. What you need to know.
    Apple doesn’t do it often, but about once every 15 years, completely changes the underpinnings of its operating systems … the file system. Apple File System (APFS) is the new file system for macOS, iOS, tvOS and watchOS. How is it different? What are the benefits? What is “snapshotting”? How has encryption changed? How does this impact the ways you maintain and monitor the disks and storage that users have on their systems? There’s a whole lot that you know from HFS+ that no longer applies or has changed -- here’s your chance to make sure you are on top of what APFS is about, and what it means for your users.

  • Providing Managed Services for your organization and clients.
    Keeping all your users’ computers and devices up to date and on a level playing field is just one of many goals for providing managed services for those you support. It is always a win if you are seeing problems before they become a disaster, scheduling downtime and upgrades, and being proactive. We will not only explore ways to manage computers, but other services that could help ease your burden of supporting users, providing that routine maintenance for users, and keep you from calling the tow truck to haul the computer in for repair.

  • Getting the Mail Through.
    Neither snow nor rain nor heat nor gloom of night … well that’s the goal at least. These days email continues to be the holy grail of communication, but it’s harder and harder to get the mail through. We’ll talk about SPF, DKIM, DMARC - what are they, and how do you use and monitor them. There are several common pitfalls to mail service configuration that even the most seasoned tech will run into, and we’ll cover them in this session as well as how to troubleshoot email delivery. Inherent in this discussion is how to secure an email server, and keep it from being used in nefarious ways.

  • The Tools You Should Use for Troubleshooting and Security.
    This year is more different for Apple techs than any year in recent history. Changes to the file system, deployment, massive security concerns, IoT, and more. “Different” and “Changes” means that you need to be ready to support users -- figuring out if the tools you already know will still work, or finding new tools needs to be done before you need them, not at the time you need them. This session will help you update your toolbox for both troubleshooting and security needs. And, we’ll hear from the group if there’s additional favorites in the community, and the pros/cons of the tools available.

Invest in yourself. Don't wait.


MacTech Pro events have carefully selected sponsors to interact with you with the most useful products and services for you, the professional Apple tech and consultant.

National Sponsors

Landing Zone
FLEXdesk – Rooted Consulting
Watchman Monitoring


Event Sponsors

BMS Law Practice
Future Media Concepts